Webinar Event Management in Dynamics 365 Customer Insights - Journeys

Organizing webinars can be a complex task, but centralizing your event management simplifies the entire process. This written guide helps you master the creation and execution of webinars directly within your marketing ecosystem. By understanding how to leverage Dynamics 365 Customer Insights - Journeys, you will transition from manual event setup to automated, seamless webinar pipelines. You will gain the skills to manage registrations, track attendee engagement, and follow up with participants using modern journey orchestration. What you'll learn: - Understand core event management terminology and foundational setup within the platform - Configure webinar event records, including custom registration forms and speaker profiles - Integrate webinar platforms to sync registration and attendance data automatically - Design automated real-time marketing journeys to send confirmation and reminder messages - Manage compliance, consent, and email deliverability for your event communications - Analyze post-event attendance metrics and configure follow-up actions to nurture leads The course begins with foundational concepts of event planning in Dynamics 365, moves through step-by-step configuration of registration and webinar integration, and concludes with automated communication journeys and post-event analysis. This course is designed for marketing professionals, event coordinators, and CRM administrators who are new to managing events in Dynamics 365. No prior experience with event planning tools is required. Start reading today to streamline your next online event and build stronger connections with your audience.