Supporting Harassment Victims: Coaching Skills for Consultation Desks

When an employee reports harassment, the initial consultation sets the tone for the entire resolution process. Handling these sensitive conversations requires more than just administrative knowledge; it demands empathy, structure, and active listening. This text-only course guides you through applying coaching techniques to harassment consultations. You will learn how to establish trust, structure interviews from start to finish, and support victims effectively while maintaining professional boundaries and psychological safety. What you'll learn: * Understand the fundamental principles of harassment consultation and the role of the support officer. * Apply active listening and coaching techniques to create a psychologically safe environment for the complainant. * Structure the interview process systematically, from the initial greeting to the final wrap-up. * Navigate difficult emotions and sensitive disclosures with empathy and objectivity. * Establish clear next steps and follow-up procedures while maintaining confidentiality and ethical boundaries. * Adapt consultation techniques for both in-person and modern remote or online environments. The course begins with core definitions and the ethical framework of harassment support. You will then progress through a step-by-step guide to structuring the interview, practicing key communication techniques, and managing post-interview documentation and support. Designed for HR professionals, team leaders, managers, and designated harassment consultation officers, this course requires no prior background in coaching or counseling. Start reading today to build a safer, more supportive workplace environment.