IT Operational Procedures and Scripting for A+ Core 2

In modern IT environments, technical skill must be paired with clear documentation, professional communication, and efficient automation to keep systems running smoothly. This text-based course guides you through the foundational operational procedures required for IT support roles, helping you transition from a tech enthusiast to a structured, professional IT specialist. You will learn to: Understand standard IT documentation, ticketing workflows, and change management procedures; Practice professional communication techniques and customer support best practices for remote and on-site environments; Learn the basics of scripting using PowerShell, Bash, and Python to automate repetitive administrative tasks; Configure basic disaster recovery plans, backup methods, and standard safety protocols; Apply security and compliance fundamentals, including data privacy regulations and licensing requirements. You will start with core terminology and standard IT frameworks, then progress through step-by-step written scenarios covering documentation, professional ethics, and introductory automation scripts. This course is designed for aspiring IT professionals and beginners preparing for foundational IT support certifications, with no prior technical experience required. Begin reading today to build the professional and automation skills needed for a successful career in IT support.