Human-Centered Design Foundations for Salesforce UX

Designing technology that truly serves people requires a deep understanding of human behavior, empathy, and structured design frameworks. This text-based course guides you through the foundational concepts of human-centered design (HCD) tailored for modern UX professionals and those preparing for ecosystem-specific design roles. You will transition from thinking purely about technical features to crafting intuitive, inclusive, and relationship-driven user journeys. By reading through structured explanations and real-world scenarios, you will learn how to align business goals with genuine user needs. What you'll learn: - Understand the fundamental principles of human-centered design and relationship design. - Create detailed user journey maps that identify pain points and opportunities. - Apply inclusive design practices to ensure accessibility for diverse user groups. - Analyze user research to inform design decisions and system architecture. - Integrate modern accessibility standards into your daily design workflows. - Prepare for the core user experience concepts tested in professional UX exams. This course begins with essential UX terminology and historical context before moving into practical methodologies like persona creation, journey mapping, and ethical design. You will explore written case studies and conceptual exercises designed to reinforce your learning. Designed specifically for beginners, aspiring UX designers, and administrators looking to expand their design thinking skills, this course requires no prior design experience. Start reading today to elevate your design thinking and build more impactful user experiences.