Conversation Design: Create Natural Chatbot and Voice Interactions

As conversational AI and chatbots become central to modern digital experiences, designing natural, intuitive dialogues is a highly sought-after skill. This text-only course guides you through the entire conversation design lifecycle, transforming how you plan, write, and refine conversational experiences. You will start with the foundational principles of communication before moving into practical scripting, flow mapping, and handling complex conversational paths. What you'll learn: Understand the core terminology and foundational principles of conversation design; Map user journeys and write natural, accessible dialogues for both text-based chatbots and voice interfaces; Design cooperative conversations that handle errors, misunderstandings, and edge cases gracefully; Collaborate with stakeholders to align business goals with user-centric conversational flows; Apply modern principles of prompt-based conversational design for large language model (LLM) interactions; Test and iterate on your dialogue flows using simple, text-based prototyping methods. This course is designed for beginners, UX designers, writers, and product managers looking to enter the field of conversational AI, with no prior programming experience required. Start reading today to build conversational experiences that users love.