Communications Cloud Fundamentals: Telecom Solutions and CPQ

The telecommunications industry is rapidly evolving, requiring agile systems to manage complex product catalogs, subscriptions, and customer relationships. Understanding how to leverage a dedicated Communications Cloud is essential for modern telecom professionals and consultants. In this comprehensive text-only course, you will transition from a beginner to a confident practitioner capable of navigating industry-specific cloud solutions. You will explore how to model complex products, streamline the quote-to-cash process, and deliver seamless digital experiences for subscribers. What you will learn: • Understand the core architecture and foundational concepts of Communications Cloud • Design and configure the Enterprise Product Catalog (EPC) for complex telecom offerings • Apply Configure, Price, Quote (CPQ) rules to streamline the subscriber buying journey • Manage order capture and orchestration workflows for accurate service delivery • Utilize TM Forum Open APIs and modern integration patterns for cloud-native telecom systems • Implement customer 360-degree views to improve service and retention metrics. You will start with essential terminology and the business drivers behind industry clouds. From there, you will progress through step-by-step written guides on catalog modeling, pricing logic, and order management, supported by practical scenarios and conceptual exercises. This course is designed for business analysts, consultants, and IT professionals new to Communications Cloud. No prior experience in telecom software is required. Start reading today to master the digital transformation of telecommunications.