Dulu komunikasi dengan pelanggan saya buat secara manual dan tak teratur, jadi ramai yang tercicir. Kursus ni ajar cara masukkan AI ke dalam strategi CRM untuk automasikan mesej dan segmentasikan audiens dengan tepat. Saya sangat suka bahagian membahagikan pelanggan ikut tingkah laku pembelian, sebab mesej jadi lebih relevan. Selepas guna kaedah ni, kadar pelanggan kembali membeli meningkat. Penerangannya jelas dan terus boleh dipraktikkan dalam perniagaan sendiri.
AI-Powered CRM Marketing: Segmentation and Automation
Discover how to integrate artificial intelligence into your marketing strategy to automate customer communication and segment audiences effectively.
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AI instructor
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Start anytime
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In English
Lessons, tasks and certificate โ all fully in your language.
About this course
Personalization is the key to modern e-commerce, but managing customer data and campaigns manually can quickly become overwhelming. Leveraging artificial intelligence allows you to streamline these processes and connect with your audience more effectively.
This course teaches you how to use AI to transform your customer relationship management. You will learn how to build smart, automated communication flows that engage customers exactly when they are ready to interact, turning raw data into meaningful relationships.
What you'll learn:
โข Understand the fundamental concepts of CRM marketing and customer lifecycles.
โข Apply basic prompt engineering techniques to generate high-converting marketing copy using modern AI models.
โข Segment your audience effectively using AI-driven data analysis approaches.
โข Design automated trigger chains for abandoned carts, welcome series, and customer re-engagement.
โข Implement modern privacy-first data handling practices when working with AI tools.
โข Analyze campaign performance to continuously refine your automated workflows.
The course begins with essential terminology and the foundational principles of CRM and artificial intelligence. From there, you will progress through practical, text-based exercises focused on structuring real-world marketing automations and writing effective AI prompts.
This course is designed for complete beginners, aspiring marketers, and e-commerce business owners with no prior technical or AI experience. Start reading today to modernize your marketing strategy and build smarter customer journeys.
What you'll get
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Certificate of completion
Add it to your LinkedIn profile -
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Personal AI tutor
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Lifetime access
Come back anytime, no expiry -
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Phone or computer
Works anywhere, any device -
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14-day refund
No questions asked -
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Short & focused
2h 48m of practical content
Reviews (4)
Saya kerja dalam bidang pemasaran dan selalu rasa segmentation dalam CRM ni memenatkan sebab kena buat manual satu-satu. Kursus ni tunjuk macam mana nak guna AI untuk automatikkan proses tu, dari kumpulkan pelanggan ikut tingkah laku sampai buat automation flow untuk setiap segmen. Bahagian yang saya paling suka ialah bila diorang tunjuk contoh sebenar macam mana automation boleh trigger campaign ikut aktiviti pelanggan secara real time. Penerangan pasal setup automation rules pun senang nak ikut walaupun saya bukan technical sangat. Lepas siapkan kursus ni saya dah mula ubah suai CRM kat tempat kerja sendiri dengan lebih yakin.
Clear, practical intro to AI-driven segmentation.
Hindi ko akalaing kayang gawing automatic ang halos lahat ng customer communication ko gamit ang AI. Itinuro dito kung paano i-segment ang audience base sa ugali at pinagdaanan nilang purchase, kaya mas tama ang mensaheng natatanggap ng bawat grupo. Ang segmentation na bahagi talaga ang tumama sa akin dahil dati iisang mensahe lang ang ipinapadala ko sa lahat. Ngayon mas personalized at mas mataas ang response rate. Sobrang praktikal at madaling sundan kahit walang malalim na background sa marketing.
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Frequently asked
What do I need to take this course? +
Just a phone or computer with internet. No installs, no special hardware.
How do I pay? +
By card via Stripe. We donโt store card details โ Stripe handles them securely.
Can I get a refund? +
Yes โ full refund within 14 days, no questions asked.
How long will I have access? +
Forever. Once you purchase, the course is yours to revisit anytime.
Will I get a certificate? +
Yes. On completion you'll receive a certificate you can add to your LinkedIn profile.
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