Designing Conversational Agents in Copilot Studio

Businesses and teams increasingly rely on automated assistants to handle inquiries, but building them often feels out of reach. This text-based course guides you through the process of creating functional, intelligent chat agents without needing complex coding skills. You will transition from understanding basic chatbot concepts to deploying a custom conversational agent in Copilot Studio. You will learn how to structure conversations, handle user intent, and ground your agent's answers in real data. What you'll learn: 1. Understand foundational conversational AI concepts and Copilot Studio terminology. 2. Configure topics, trigger phrases, and conversation flows. 3. Ground your agent's responses using external knowledge sources. 4. Apply basic prompt engineering principles to improve agent accuracy. 5. Test and refine your agent's conversational paths. The course begins with core definitions and conversational design principles before moving into hands-on configuration, logic setup, and knowledge integration. You will read through clear explanations, step-by-step logic flows, and practical configuration examples. This training is designed for beginners, business analysts, and support professionals with no prior programming or AI experience. Start reading today to build your first AI-driven conversational agent.