Building and Extending Copilot Studio Agents

In today's automated landscape, conversational AI agents are essential for scaling customer support and streamlining internal workflows. This course provides a clear pathway to designing, deploying, and managing intelligent conversational assistants without writing complex code. You will transition from understanding basic chatbot mechanics to configuring advanced conversational flows, integrating external data sources, and managing agents effectively. What you'll learn: Understand foundational conversational AI concepts and Copilot Studio architecture; Create and configure conversational topics, entities, and variables for dynamic responses; Integrate Power Virtual Agents to automate actions and connect with external services; Apply basic prompt engineering and generative AI capabilities to improve agent accuracy; Manage, test, and publish your agents across multiple digital channels; Analyze agent performance metrics to continuously refine conversational flows. The course begins with core terminology and architectural basics before guiding you through step-by-step written explanations to build, extend, and monitor your conversational agents. This text-only course is designed for business analysts, IT professionals, and beginners looking to leverage conversational AI, with no prior coding experience required. Start reading today to build your first intelligent conversational assistant.