Conflict Resolution Workbook: Scripts, Preparation, and Repair

Strong conflict resolution skills are built through preparation and practice. This hands-on workbook walks you through preparation, conversation scripts, and repair practices with templates and case-based examples. By the end of this course you will have preparation templates for difficult conversations, conversation scripts for common conflict patterns, repair routines, a personal pattern map, and a reflection log to track growth. What you will learn: - How to prepare for a difficult conversation including clarifying your own position and interests - How to open a conflict conversation in a way that does not invite defense - How to use structured listening to slow escalation - How to ask for what you want clearly without ultimatums - How to handle the moment when the conversation goes off the rails - How to repair after a conversation that went badly - How to track patterns across conflicts in your life The course is structured as a workbook. Each module provides scripts and templates. You apply them to specific conflicts from your own life. This course is written for adults who want practical skills rather than only theory. By the end you will have replaced improvised conflict conversations with prepared ones, and the conflicts that matter most will be approached with a small set of practices the other person can engage with.